Thank you for visiting Etimad Online website (Website). These Terms and Conditions (Terms) govern your use of the Etimad Online website, Etimad Online Mobile Application (the “App” and together with the site “The Platform”), and any features, content, products and other services offered by Etimad Online (Collectively, the “Services”).

Please read these terms carefully before using the Services. Your use of our Services constitutes your unconditional agreement to follow and bound by these Terms. If you disagree with any part of the terms then you may not access the Services.

Etimad Online reserves the right to change these Terms, in whole, or in part, at any time without notice. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by the Terms as changed. For this reason, we encourage you to review the Terms whenever you use the Platform.

We require your consent to use “cookies”, which are small text files that are copied onto your local storage device from the site. This allows Etimad Online to recognize your browser (the software you use to surf the internet) when you visit our platform. You can choose not to allow “cookies” by simply configuring your browser to not allow them for our site.

While creating an account with us, make sure to use information that is accurate, complete and current. Furthermore, please make sure that you update information if there is any change. If the information is found to be inaccurate this will constitute a breach of the Terms and will result in the immediate termination of your account on our service.

The security of your password that you use to access our service is your responsibility. If you use third-party services or tools to store the password, this also comes under your liability and the breach of those services or applications is not the responsibility of Etimad Online.

All amounts on the website are in Pakistani Rupees.

By completing the checkout and submitting an order on the Platform, you are agreeing to pay, in full, the prices of the items selected and all applicable taxes by permitted payment method.

In order to complete an order, you may be required to provide certain additional information that is required to process your order. If you do not complete or improperly complete your order, it may not be accepted or acknowledged. We reserve the right to change the permitted methods of payment at any time.

Etimad Online reserves the right, at its sole discretion and for whatever reason, to refuse or cancel any on-line order or to ask you for additional information before accepting or refusing any on-line order, in which case you would be notified. Etimad Online shall be under no obligation to fulfill any such order and shall not be liable for any damages whatever resulting from its refusal or cancellation of an on-line order. You shall not have to pay for any such refused or cancelled order.

You may always change the method of receiving and modifying your order (including adding or removing products, changing quantities etc. ) via online Platform within 10 minutes of placing the order (“Cut off time).

You consent to receive and accept communications from Etimad Online, including e-mail, push notifications or other comparable means at any of the e-mail address and/or telephone numbers provided. You agree that the foregoing authorized communications may be initiated for any transactional, customer service, advertising, marketing, promotional, account administration or other purposes.

We welcome your comments regarding the Services. If you send us user generated content, such as photos, videos, creative ideas, suggestions, feedback, plans, proposals or materials (exclusive of your personally identifiable information) whether online (via our website or any of our social media accounts), you grant Etimad Online an unrestricted license to use, copy, reproduce, distribute, modify, adapt, publish, partially or completely translate and delete the content. You agree that no content submitted by you to the Platform will contain unlawful, abusive or obscene material. You further agree that any content provided by you will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right.  If you do not want to grant such license or wish to keep a content private, do not submit such Content.

All Contents of this site – including, for example, Trademark(s), text, logos, slogans, page headers, images, illustration, formats, photographs, videos, etc. (collectively – The “Content”) – is owned and subject to Etimad Online’s intellectual property rights. Any unauthorized use of the content of this site, including modification, distribution, transmission, republication, translation is prohibited without prior written authorization.

The sites security which includes but is not limited to errors, interruptions in service, viruses and theft of confidential data such as User ID, password or customer information is Etimad Online’s priority.

We will make sure that the site will be accessible without error or downtime, interruptions or malware that causes issues with your use of the site to the best of our ability. However, access to the site will be based on availability. We make no warranties; either expressed or implied, that there will be no interruption to the service. We however will work in such circumstances to respond in a timely manner to detect issues within the security, or any errors in software, applications or associated hardware. Etimad Online will furthermore not be responsible for any damage to your computer or any loss of data that may occur on your side when downloading content or material. Furthermore we reserve the right to make the site unavailable in the event of regularly scheduled service maintenance.

Customer information such as User ID, password and additional customer information will be kept safe with an effort to ensure that third parties are not able to access it through the site.

If you have any questions about these Terms, please contact us.